Privacy Policy

1. Who We Are

EmpireOneCX provides customer experience, business process outsourcing, digital support, technical support, back-office, sales support, and technology-enabled business solutions. This policy applies to personal information collected by EmpireOneCX through empireonecx.com and related website interactions.

2. Information We Collect

We may collect the following categories of information:

• Contact and business information: name, company name, email address, phone number, country code, inquiry type, and details you submit through forms or direct communications.
• Website usage information: IP address, browser type, device information, pages visited, referring pages, approximate location data, and other technical information collected through logs, cookies, analytics tools, or similar technologies.
• Chat and assistant interactions: messages submitted to website chat tools, automated responses, selected quick actions, lead capture details, feedback, and related conversation metadata.
• Careers and recruiting information: information you provide when you apply for a role or interact with our careers website or recruitment channels.
• Client and prospect information: business requirements, service interests, proposal details, meeting notes, and related commercial communications.

3. How We Use Information

• Respond to inquiries, schedule calls, prepare proposals, and provide requested information.
• Operate, maintain, secure, and improve our website, forms, chat tools, and digital experiences.
• Understand visitor interests, evaluate website performance, and improve our content, services, and marketing.
• Qualify business needs, route requests to the right team, and support sales or client onboarding processes.
• Send service, administrative, or business communications related to your inquiry or relationship with us.
• Meet legal, regulatory, security, audit, contractual, and compliance requirements.

4. Cookies, Analytics, and Similar Technologies

We may use cookies, analytics scripts, pixels, server logs, and similar technologies to understand how visitors use our website and to improve performance, security, and user experience. These tools may collect technical data such as pages visited, browser and device details, referring URLs, and approximate location information. You can manage cookies through your browser settings, although some website features may not work as intended if cookies are disabled.

5. AI and Chatbot Tools

Our website may include automated chat or AI-assisted tools to answer questions, collect inquiries, route requests, improve support, and identify when a human follow-up may be needed. Chat messages may be processed by automated systems and service providers that help us operate these tools. Please do not submit sensitive personal information, confidential business information, payment data, health information, government identification numbers, or passwords through public website chat unless we specifically request it through a secure process.

6. How We Share Information

We do not sell personal information. We may share information when reasonably necessary with:

• Service providers that support hosting, email delivery, customer relationship management, analytics, scheduling, website security, chatbot functionality, and business operations.
• EmpireOneCX personnel, affiliates, contractors, or advisors who need the information to respond to your request or support our services.
• Third parties when you direct us to share information or when sharing is necessary to deliver a requested service.
• Authorities, regulators, courts, or other parties when required by law, legal process, security needs, or to protect rights, property, and safety.
• Relevant parties in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include access controls, secure systems, vendor controls, monitoring, and internal procedures. No website, transmission method, or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, supporting client relationships, improving our services, meeting legal obligations, resolving disputes, and enforcing agreements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

9. International Transfers

EmpireOneCX works with clients, teams, vendors, and technology providers in multiple jurisdictions. Personal information may be processed or stored in countries other than where you are located. Where required, we use contractual, organizational, and technical measures designed to protect transferred information in accordance with applicable privacy and data protection requirements.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion, withdrawal of consent, restriction or objection to certain processing, or information about how your data is used and shared.

You may also unsubscribe from marketing communications where an unsubscribe option is provided. To submit a privacy request, contact us at info@empireonecx.com. We may need to verify your identity before completing certain requests.

11. Third-Party Websites

Our website may link to third-party websites, platforms, job boards, social media pages, scheduling tools, or partner resources. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy notices before submitting information to them.

12. Children's Privacy

This website is intended for business and professional audiences. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review and take appropriate action.

13. Client Data and Service Agreements

When EmpireOneCX provides services to a client, personal information processed on behalf of that client may be governed by the applicable service agreement, statement of work, confidentiality terms, data processing agreement, security schedule, or other written contract. If there is a conflict between this website policy and a signed client agreement, the signed agreement will control for the covered service relationship.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted means the updated policy applies to your future interactions with us.

15. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

EmpireOneCX
Email: info@empireonecx.com
Website: https://empireonecx.com