Compliance & Security
Your customer data needs constant protection. EmpireOne CX delivers AI-assisted CX and BPO teams backed by clear controls, independent certifications, and secure global delivery practices.
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Global Standards
Great customer service depends on strong data protection. EmpireOne CX runs secure delivery operations supported by independent audits, certifications, and ongoing monitoring.
We help clients support regulated workflows, including healthcare records, payment-related processes, and European customer data. Each program is scoped around the rules and risks that apply to your business.
Certified Frameworks
Each framework below is built into the way our people, systems, and delivery centers operate.
The Business Impact
SOC 2 helps speed up vendor risk reviews. It shows that our security controls are documented, tested, and consistently followed.
The Technical Proof
SOC 2 Type II is an independent audit by external auditors. It reviews controls for security, availability, confidentiality, processing integrity, and privacy over a sustained period.
The Business Impact
ISO 27001 gives enterprise teams confidence that information security is managed through a formal system.
The Technical Proof
ISO/IEC 27001:2022 is a global standard for Information Security Management Systems. It confirms that we use a structured approach to protect sensitive information.
The Business Impact
Healthcare and health-tech teams can outsource selected support, billing, and back-office workflows with stronger privacy controls.
The Technical Proof
HIPAA-related work is handled with encrypted systems, controlled access, and documented safeguards for electronic Protected Health Information (ePHI).
The Business Impact
PCI DSS controls help reduce risk when support teams assist with payments, refunds, or subscription questions.
The Technical Proof
PCI DSS sets security requirements for cardholder data. We use restricted networks, controlled workflows, and monitored environments for approved payment-related processes.
The Business Impact
GDPR-aligned processes help protect European customer data and reduce privacy risk.
The Technical Proof
GDPR requires lawful, transparent, and secure handling of personal data. We map access, processing, and retention controls to the approved client workflow.
The Business Impact
BBB Accreditation gives partners another signal of trust, transparency, and service accountability.
The Technical Proof
BBB Accreditation reflects standards for honest business practices, clear communication, and responsive customer service.
Business Advantage
Outsourcing should not mean losing control of customer data. Our compliance framework gives clients clearer oversight, stronger controls, and faster vendor approval.
SOC 2 and ISO 27001 documentation can help clients move through vendor risk reviews faster and with fewer follow-up questions.
Our security controls, training processes, and access procedures are already defined. That helps approved teams launch faster.
AI-assisted monitoring and clear workflows help reduce avoidable mistakes. Your customer trust stays protected.
Security Workflow
A simple path from secure setup to clear reporting.
Approved production areas use restricted access, secure networks, and clear physical security rules. Sensitive workflows can include no-phone, no-paper, and no-pen controls.
Agents complete background checks, role-based training, and secure system onboarding before working in client environments.
AI-assisted QA helps review interactions, identify risky behavior, and support sensitive-data protection.
Clients receive compliance updates, QA scorecards, and operational reporting so security performance remains visible.
Answers
Clear answers to common security, compliance, and onboarding questions.
EmpireOne CX is certified in SOC 2 Type II and ISO/IEC 27001:2022. We also support HIPAA, PCI DSS, and GDPR-aligned operations and hold BBB Accreditation.
Our core security controls are already in place. That helps us onboard dedicated teams quickly, with some programs launching in as little as 72 hours after scope and access are approved.
HIPAA work requires strict controls around electronic Protected Health Information (ePHI). We use encrypted systems, controlled production floors, and role-based access to help protect sensitive healthcare data.
Yes. We support GDPR-aligned data handling for European customer data. Our teams follow documented privacy, access, and processing controls across approved delivery locations.
We use AI-assisted monitoring and quality checks to review customer interactions. These controls help flag unusual activity, protect sensitive information, and support clear reporting.
Build your dedicated, fully compliant CX team today and go live with total peace of mind.
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